How to write a complaint in CIBIL





Write a complaint is aprocess to remove or update inaccurate information in CIBIL (Credit Information Bureau India Limited), and this procedure have an extra benefit rather than raising a dispute to the CIBIL portal.

The detailed process of writing a complaint to CIBIL is discussed in details below:

1.      Get the latest CIBIL Credit report: The first step of this procedure is to arrange your latest CIBIL report, so that you can find the inaccurate information mentioned in your CIBIL credit report. To avail your latest CIBIL credit report, you may visit to CIBIL official website and after successful log-in you can easily get your CIBIL credit report.

2.      Mark-out inaccuracy: After getting the report, find out the inaccurate data, that is mentioned in it.

3.      Arrange supporting details: Then you should gather all the supporting documents as a proof against the inaccuracies reported in your CIBIL report. These supporting documents might be: proof of payment details, bank statements, proof of your identity, or any correspondence with the lender or financial institution



4.      Go to the CIBIL website: After getting all the required documents, Go to the official website of CIBIL on the Internet.

5.      Go to the Complaint form: In the website first click on “Support”, then follow the step clicking on “Click here to know your details” > “Click here” > Select “Consumer” / “Commercial” as per your report type > select the section for which you want to submit complaint> click “Clicking here” > select “New Application” if you are doing complain for first time.

6.      Fill up complaint form: Now, fill up the complaint form by providing all the required details, and submit your words about the complaint.

7.      Attach documents: After submission of all required information, attach documents like your KYC details, and supporting documents against the inaccuracy of your CIBIL report, your latest CIBIL report etc.

8.      Provide your bank details: Then, fill up your personal bank details as latest guideline of RBI about the compensation policy. Then submit your complaint after filling up the captcha code.

9.      Get the Confirmation: After successfully submitting your complaint, you will be notified by a “Service Request Number” regarding your complaint, in both the CIBIL dashboard & in your registered E-mail Id. Keep it saved for further use.

10.   Follow up the status: Next, you have to follow up the status of your complaint, a regular reply from CIBIL or the Financial Institute will be sent to you through your registered E-mail.

11.   Review the results: Once CIBIL has completed all the investigation process regarding the complaint, they will remove the inaccurate informations by updating with corrected information or provide you an explanation if not rectified. 




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